Shipping and Returns

 

SHIPPING
We send packages via Royal Mail 1st class tracked within the UK and internationally and DHL for all EU packages. We will send item within 3 days of the order. Shipping price is added in the cart dependent on weight. 

Free delivery is automatically added for all orders above £350

Estimated delivery times:
UK - 1-2 working days
Europe - 5-7 working days
USA  - 8-9 working days
Rest of world - 9-10 working days

 

TAXES 
Alta Store is not liable for any import taxes for international orders. 

FREE LOCAL PICK UP 
This option is available at checkout, and pick up is from our SOHO shop located at 34 Great Windmill Street, London W1D 7LR

You will receive an email from us when your order is ready for pick up. Item needs to be picked up within 7 days.  

 

Returns & Exchanges

We hope you love your pieces, but if something isn't quite right, we understand and will accept returns & exchanges from online orders, as long as the pieces are unworn and postage is covered for the return, Alta Store will cover the postage for the exchange. Contact us and we can also arrange store credit.
If you need to return an item, contact us, as long as the pieces are unworn, you will have up to 14 days to send proof of the returns postage (14 days from receiving your item). There will be a refund fee of 2% of the total price of the piece you are returning.